AskWCPL

Q&A from AskWCPL

*** All libraries CLOSED 2/19 and the morning of 2/20 ***
Last Updated: Feb 18, 2025 |
Topics:
- Announcement
- Renovations & Closings
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Views: 0
Why am I getting an error message when I try to return a Kindle title?
Last Updated: Jun 20, 2024 |
Topics:
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Views: 392
What are my library's location, hours and contact information? When are your holiday closings?
Last Updated: May 22, 2023 |
Topics:
- About the Libraries
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Views: 3968
How do I find a book I want to read?
Last Updated: May 22, 2023 |
Topics:
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Views: 4538
How do I make sure emails from the library get to me?
Last Updated: May 28, 2024 |
Topics:
- Account
- Troubleshooting
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Views: 9816
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
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Views: 9747
Books on the Go: Contactless pickup and return for library materials
Last Updated: May 22, 2023 |
Topics:
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Views: 3948
Why did I receive an overdue notice for a book I already turned in?
Last Updated: May 22, 2023 |
Topics:
- Borrowing, Renewing & Returning
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Views: 2973
My account shows a book ready for pickup, but I have not received an email. What do I do?
Last Updated: May 22, 2023 |
Topics:
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Views: 1921
I heard the library is “late fee free.” What does this mean?

Last Updated: May 22, 2023 | Views: 7408
How do I get help with downloadable titles?
Last Updated: Jun 20, 2024 |
Topics:
- Downloadable Books & Audiobooks
- Troubleshooting
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Views: 4327
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 58997
Why am I getting a "hold could not be placed" or "unable to place a request" message when I try to place a hold in the catalog?
Last Updated: May 22, 2023 |
Topics:
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Views: 4204
How do I get or change my PIN?
Last Updated: May 22, 2023 |
Topics:
- Account
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Views: 18000
What are the policies for borrowing, renewing and returning?
Last Updated: Jul 10, 2024 |
Topics:
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Views: 274568
How do I donate to the library, and what items do you accept?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
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Views: 11992

What are the policies for borrowing, renewing and returning?
Last Updated: Jul 10, 2024 |
Topics:
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Views: 274568
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 58997
How do I renew a book?
Last Updated: May 22, 2023 |
Topics:
- Account
- Borrowing, Renewing & Returning
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Views: 19564
How do I get or change my PIN?
Last Updated: May 22, 2023 |
Topics:
- Account
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Views: 18000
Why can't I log in to OverDrive or Libby?
Last Updated: May 22, 2023 |
Topics:
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Views: 14057
What is the Lucky Day collection?
Last Updated: May 22, 2023 |
Topics:
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Views: 12993
How do I donate to the library, and what items do you accept?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
|
Views: 11992
How do I make sure emails from the library get to me?
Last Updated: May 28, 2024 |
Topics:
- Account
- Troubleshooting
|
Views: 9816
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
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Views: 9747
WCPL Mobile app discontinued [ EDIT OCT 1, 2024 ]- please use our online catalog
Last Updated: Jan 24, 2025 |
Topics:
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Views: 9620

What are the policies for borrowing, renewing and returning?
Last Updated: Jul 10, 2024 |
Topics:
|
Views: 274568
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
|
Views: 58997
How do I renew a book?
Last Updated: May 22, 2023 |
Topics:
- Account
- Borrowing, Renewing & Returning
|
Views: 19564
What is the Lucky Day collection?
Last Updated: May 22, 2023 |
Topics:
|
Views: 12993
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
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Views: 9747
WCPL Mobile app discontinued [ EDIT OCT 1, 2024 ]- please use our online catalog
Last Updated: Jan 24, 2025 |
Topics:
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Views: 9620
What are your fines and fees? How do I pay?
Last Updated: Dec 31, 2024 |
Topics:
- Account
- Borrowing, Renewing & Returning
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Views: 8739
What do I do if my library book has been lost or damaged?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 8499
Can I renew downloadable materials?
Last Updated: Feb 18, 2021 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 7322
I returned a book to the wrong library system. What happens next?
Last Updated: May 22, 2023 |
Topics:
- About the Libraries
- Borrowing, Renewing & Returning
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Views: 6689

Why can't I log in to OverDrive or Libby?
Last Updated: May 22, 2023 |
Topics:
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Views: 14057
Can I renew downloadable materials?
Last Updated: Feb 18, 2021 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 7322
How can I update or add my email address to my account?
Last Updated: May 22, 2023 |
Topics:
- Account
- Downloadable Books & Audiobooks
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Views: 5373
How do I find a book I want to read?
Last Updated: May 22, 2023 |
Topics:
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Views: 4538
How do I get help with downloadable titles?
Last Updated: Jun 20, 2024 |
Topics:
- Downloadable Books & Audiobooks
- Troubleshooting
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Views: 4327
Why don't you have more eBooks and eAudiobooks?
Last Updated: Jun 25, 2024 |
Topics:
- Collections & Donations
- Downloadable Books & Audiobooks
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Views: 2643
Why can't I see my OverDrive holds or checkouts?
Last Updated: May 09, 2018 |
Topics:
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Views: 892
How do I return downloadable titles early?
Last Updated: Jun 20, 2024 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 853
An OverDrive title I saw earlier isn't available anymore. What happened to it?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
- Downloadable Books & Audiobooks
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Views: 534
Why am I getting an error message when I try to return a Kindle title?
Last Updated: Jun 20, 2024 |
Topics:
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Views: 392

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