AskWCPL

Q&A from AskWCPL

Why am I getting an error message when I try to return a Kindle title?
Last Updated: Mar 14, 2025 |
Topics:
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Views: 456
What are my library's location, hours and contact information? When are your holiday closings?
Last Updated: May 22, 2023 |
Topics:
- About the Libraries
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Views: 4094
How do I find a book I want to read?
Last Updated: May 22, 2023 |
Topics:
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Views: 4684
How do I make sure emails from the library get to me?
Last Updated: May 28, 2024 |
Topics:
- Account
- Troubleshooting
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Views: 9868
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
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Views: 10152
Books on the Go: Contactless pickup and return for library materials
Last Updated: May 22, 2023 |
Topics:
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Views: 4002
Why did I receive an overdue notice for a book I already turned in?
Last Updated: May 22, 2023 |
Topics:
- Borrowing, Renewing & Returning
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Views: 3043
My account shows a book ready for pickup, but I have not received an email. What do I do?
Last Updated: May 22, 2023 |
Topics:
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Views: 1950
I heard the library is “late fee free.” What does this mean?

Last Updated: May 22, 2023 | Views: 7610
How do I get help with downloadable titles?
Last Updated: Jun 20, 2024 |
Topics:
- Downloadable Books & Audiobooks
- Troubleshooting
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Views: 4428
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 59548
Why am I getting a "hold could not be placed" or "unable to place a request" message when I try to place a hold in the catalog?
Last Updated: May 22, 2023 |
Topics:
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Views: 4296
How do I get or change my PIN?
Last Updated: May 22, 2023 |
Topics:
- Account
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Views: 18618
What are the policies for borrowing, renewing and returning?
Last Updated: Mar 14, 2025 |
Topics:
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Views: 279456
How do I donate to the library, and what items do you accept?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
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Views: 12119

What are the policies for borrowing, renewing and returning?
Last Updated: Mar 14, 2025 |
Topics:
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Views: 279456
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 59548
How do I renew a book?
Last Updated: May 22, 2023 |
Topics:
- Account
- Borrowing, Renewing & Returning
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Views: 20256
How do I get or change my PIN?
Last Updated: May 22, 2023 |
Topics:
- Account
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Views: 18618
Why can't I log in to OverDrive or Libby?
Last Updated: May 22, 2023 |
Topics:
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Views: 14291
What is the Lucky Day collection?
Last Updated: May 22, 2023 |
Topics:
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Views: 13514
How do I donate to the library, and what items do you accept?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
|
Views: 12119
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
|
Views: 10152
How do I make sure emails from the library get to me?
Last Updated: May 28, 2024 |
Topics:
- Account
- Troubleshooting
|
Views: 9868
WCPL Mobile app discontinued [ EDIT April 10, 2025 ]- please use our online catalog
Last Updated: Apr 10, 2025 |
Topics:
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Views: 9803

What are the policies for borrowing, renewing and returning?
Last Updated: Mar 14, 2025 |
Topics:
|
Views: 279456
How do I get a library card?
Last Updated: Dec 31, 2024 |
Topics:
|
Views: 59548
How do I renew a book?
Last Updated: May 22, 2023 |
Topics:
- Account
- Borrowing, Renewing & Returning
|
Views: 20256
What is the Lucky Day collection?
Last Updated: May 22, 2023 |
Topics:
|
Views: 13514
How do I get a book that WCPL doesn't own?
Last Updated: May 22, 2023 |
Topics:
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Views: 10152
WCPL Mobile app discontinued [ EDIT April 10, 2025 ]- please use our online catalog
Last Updated: Apr 10, 2025 |
Topics:
|
Views: 9803
What are your fines and fees? How do I pay?
Last Updated: Dec 31, 2024 |
Topics:
- Account
- Borrowing, Renewing & Returning
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Views: 9167
What do I do if my library book has been lost or damaged?
Last Updated: Dec 31, 2024 |
Topics:
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Views: 8666
Can I renew downloadable materials?
Last Updated: Feb 18, 2021 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 7403
I returned a book to the wrong library system. What happens next?
Last Updated: May 22, 2023 |
Topics:
- About the Libraries
- Borrowing, Renewing & Returning
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Views: 6849

Why can't I log in to OverDrive or Libby?
Last Updated: May 22, 2023 |
Topics:
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Views: 14291
Can I renew downloadable materials?
Last Updated: Feb 18, 2021 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 7403
How can I update or add my email address to my account?
Last Updated: May 22, 2023 |
Topics:
- Account
- Downloadable Books & Audiobooks
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Views: 5481
How do I find a book I want to read?
Last Updated: May 22, 2023 |
Topics:
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Views: 4684
How do I get help with downloadable titles?
Last Updated: Jun 20, 2024 |
Topics:
- Downloadable Books & Audiobooks
- Troubleshooting
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Views: 4428
Why don't you have more eBooks and eAudiobooks?
Last Updated: Jun 25, 2024 |
Topics:
- Collections & Donations
- Downloadable Books & Audiobooks
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Views: 2723
Why can't I see my OverDrive holds or checkouts?
Last Updated: May 09, 2018 |
Topics:
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Views: 935
How do I return downloadable titles early?
Last Updated: Jun 20, 2024 |
Topics:
- Borrowing, Renewing & Returning
- Downloadable Books & Audiobooks
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Views: 873
An OverDrive title I saw earlier isn't available anymore. What happened to it?
Last Updated: May 22, 2023 |
Topics:
- Collections & Donations
- Downloadable Books & Audiobooks
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Views: 550
Why am I getting an error message when I try to return a Kindle title?
Last Updated: Mar 14, 2025 |
Topics:
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Views: 456

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