AskWCPL

UPDATE NOV 26, 2024: We are in the final days of selection and expect to be bringing the RFP process in for a landing and making announcements after the holiday! Even once selection is complete, there will of course be some time needed to work out details, do configuration, etc before launch. But we are getting closer!

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UPDATE OCT 23, 2024: The Proposals have been received. We are working on setting up demos and trials before final evaluation. All said and done, we hope to select a product by late November!

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UPDATE OCT 1, 2024: The Request For Proposals has been posted. The schedule includes a window to wait for proposals, time to review the proposals and set up demos and trials, etc. All said and done, we hope to select a product by late November. 

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UPDATE SEPT 2024: We have finalized the documentation and pre-discussions for seeking proposals and plan to begin soliciting said proposals in the second half of September.

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UPDATE AUG 2024: We have started the early stages of the process to soon (hopefully in September) begin seeking out proposals from vendors and then begin reviewing and vetting the proposals. More to come next month!

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UPDATE JULY 2024: Now that our new fiscal/budget year has started we have been able to start working on exploring options for a new mobile app. Watch for more updates in the coming weeks about what's next and what to expect!

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There is a business issue between the vendors who partnered on this app, resulting in the WCPL Mobile app being discontinued. Unfortunately, WCPL had no way of anticipating this situation. We are disappointed that we are no longer able to offer the app.

Our vendor has been working on a new mobile app for WCPL. While it is not yet available for general use, they anticipate it will be ready in the next few months.
 
Going forward, please use our online catalog at https://catalog.wake.gov/. This allows many of the core features of the mobile app to be available on your mobile devices.
 

What happened with the WCPL Mobile app?
The app's ability to connect to our catalog is broken. Parts of the app may appear to work, but will show old, inaccurate information. For example, you may see items you returned still showing as "checked out" or hold showing "placed" when they're ready for you to pick up.

Can I still use the app on my phone?
No. The app is not functioning properly. You will not be able to search, and your account information, hold and checkouts will be incorrect or outdated.

Is there another app I can use?
There is not another app at this time, but you may use our mobile-friendly online catalog. To access the catalog easily, you can put a shortcut on your homescreen.
 

How do I add a shortcut to the catalog on my homescreen?

For iPhone or iPad:

• Open Safari. Other browsers, such as Chrome, won't work for this
• Navigate to https://catalog.wake.gov.
• Tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top.
• In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear.    
• Choose a name you'll remember for the website shortcut on your home screen. You'll see the link so you can confirm it, as well as the site's favicon that will appear as the catalog icon on your home screen. Click Add when you're done.
• Safari will close automatically and you will be taken to where the icon is located on your home screen.
• To go to the catalog, just tap the new shortcut on your home screen. It will open the website in its own navigation window.

For Android:

These instructions are for Chrome. Other browsers will work as well and should have similar steps.

• Navigate to https://catalog.wake.gov.
• Tap the menu icon (3 dots in upper right-hand corner) and tap Add to home screen.
• Choose a name you'll remember for the website shortcut, then Chrome will add it to your home screen.